1. Cancellation Overview

Arc SportsCards understands that sometimes plans change. This Cancellation Policy explains when cancellation requests may be accepted, the process for requesting a cancellation, and important limitations related to the fulfillment of Pokémon trading card orders.

2. When You May Request a Cancellation

You may request cancellation of an order before it has entered processing. The best opportunity for a successful cancellation is within a short time after your order is placed, before Arc SportsCards begins preparing your Pokémon trading card products for shipment.

• Cancellation requests submitted promptly after order placement have the best chance of being fulfilled.
• Cancellation of an order is not guaranteed until it is confirmed by Arc SportsCards.
• Our handling time is 1–3 business days, meaning your order may begin processing shortly after placement.

3. Orders Already in Processing

Once an order has entered processing (which begins during our 1–3 business day handling window), cancellation may not be possible. Processing includes activities such as:

• Order review and payment verification
• Product picking and packaging
• Shipping label creation
• Handoff preparation for the shipping carrier

If your order is already being prepared, we may not be able to cancel it. In such cases, you may be eligible to return the product after delivery under our Refund & Returns Policy.

4. Orders Already Shipped

Once your order has been shipped, it cannot be cancelled. Arc SportsCards does not have the ability to recall a package that has been handed off to the shipping carrier.

If your order has shipped and you no longer wish to keep it, please:

1. Wait for the package to arrive.
2. Do not open sealed products, as opened sealed Pokémon products are generally not eligible for return.
3. Contact us at contact@arcsportscards.com to initiate a return under our Refund & Returns Policy.

5. Pre-Orders (Where Applicable)

Certain Pokémon products may be offered as pre-orders in anticipation of an upcoming release. Cancellation of a pre-order may be possible up until the point that the pre-order enters processing for shipment. To request cancellation of a pre-order:

• Contact us at contact@arcsportscards.com as soon as possible.
• Include your order number and specify that you are requesting a pre-order cancellation.
• Once a pre-ordered product is released, allocated to your order, and enters processing, cancellation may no longer be possible.

6. How to Request a Cancellation

To request cancellation of an order, please contact Arc SportsCards as quickly as possible with the following information:

1. Email us at contact@arcsportscards.com.
2. Use a clear subject line such as "Order Cancellation Request — Order #[your order number]".
3. Include your order number, the email address associated with the order, and a brief note requesting cancellation.
4. Wait for a response confirming whether the cancellation could be processed.

Cancellation requests submitted outside of business hours will be reviewed on the next business day. Because of our 1–3 business day handling time, please be aware that your order may begin processing before a cancellation request submitted after-hours can be reviewed.

7. Refund Processing for Cancelled Orders

When a cancellation is successfully processed:

• A refund will be issued to the original payment method used for the order.
• The time for the refund to appear in your account depends on your payment provider and financial institution. This processing time is outside of Arc SportsCards' control.
• If you have not received your refund within a reasonable timeframe after being notified of cancellation, please first contact your payment provider or financial institution.
• For additional assistance, contact us at contact@arcsportscards.com.

8. Cancellations Initiated by Arc SportsCards

Arc SportsCards reserves the right to cancel or refuse any order at our sole discretion. Circumstances in which we may cancel an order include, but are not limited to:

• Product unavailability or allocation constraints
• Pricing errors or listing errors
• Suspected fraudulent transactions
• Payment authorization or verification failures
• Violation of our Terms of Service
• Shipping-address issues that cannot be resolved
• Other operational or business reasons

If Arc SportsCards cancels an order, we will notify you at the email address associated with the order and issue a refund to the original payment method.

9. Exceptions

Certain products or offers may have specific cancellation terms that differ from this general policy. Where applicable, those specific terms will be noted at the time of order or in the product listing.

Wholesale orders are handled separately and may have different cancellation terms. Please refer to our Wholesale Policy for wholesale-specific information.

10. Changes to This Policy

Arc SportsCards reserves the right to update or modify this Cancellation Policy at any time. Any changes take effect when posted on this page. Your continued use of arcsportscards.com and placement of orders after any changes constitutes your acceptance of the updated policy.

11. Contact Information & Business Hours

For cancellation requests or questions about this policy, please contact us as soon as possible: