1. Return Policy Overview

Arc SportsCards accepts eligible returns within 30 days from the date of delivery. We offer free eligible returns to make the process as easy as possible for our customers.

Whether you received a damaged item, a defective product, or an incorrect order, we are committed to working with you to find a satisfactory resolution. Please read this policy carefully to understand the eligibility requirements, exclusions, and step-by-step return process.

2. Eligible Returns

The following types of returns are generally eligible under this policy:

• Damaged Products: Items that arrived damaged during shipping, including visible damage to the product itself (not solely to outer shipping materials).
• Defective Products: Products with manufacturing defects that significantly affect the product's intended use or value.
• Incorrect Products: If you received a product that is different from what you ordered.
• Other Eligible Returns: Products that meet all eligibility criteria outlined in this policy and are returned within the 30-day return window.

Product Condition Requirements

To be eligible for a return, products must generally meet the following conditions:

• The product must be returned within 30 days from the date of delivery.
• Sealed products (such as Pokémon Booster Boxes, Elite Trainer Boxes, Premium Collections, Build & Battle Boxes, Booster Packs, Booster Bundles, and Blister Packs) must be factory-sealed and unopened unless the return is due to a damaged, defective, or incorrect product.
• Products must be in the same condition as when they were received, unless reporting damage or defects.
• All original packaging, components, and accessories must be included when possible.

3. Items That May Not Be Eligible for Return

Due to the nature of Pokémon trading card products and the collectible market, certain items and situations may not be eligible for return:

• Opened Sealed Products: Pokémon Booster Packs, Booster Boxes, Elite Trainer Boxes, Build & Battle Boxes, Blister Packs, and other sealed products that have been opened are generally not eligible for return unless they arrived damaged, defective, or incorrect.
• Randomized Product Contents: Returns are not accepted because of dissatisfaction with the specific cards pulled from randomized Pokémon products. Booster Packs, Booster Boxes, and similar products contain randomized card assortments, and specific cards, rarities, or pulls are never guaranteed.
• Minor Manufacturing Variations: Pokémon trading card products may exhibit minor factory variations, including slight differences in centering, print quality, coloring, foil patterns, or packaging. These are normal characteristics of mass-produced trading card products and are generally not considered defects.
• Products Not Purchased from Arc SportsCards: We can only accept returns for products purchased directly from arcsportscards.com.
• Products Returned After 30 Days: Items returned beyond the 30-day return window from the delivery date are not eligible.

4. Damaged, Defective, or Incorrect Products

If you receive a Pokémon trading card product that is damaged, defective, or incorrect, please contact us as soon as possible at contact@arcsportscards.com.

When contacting us about a damaged, defective, or incorrect product, please provide the following:

• Your order number
• A detailed description of the issue
• Photographs of the product showing the damage, defect, or incorrect item
• Photographs of the packaging (both inner and outer packaging, if applicable)

Our team will review your report and work with you to determine the best resolution, which may include a return, replacement, or refund, depending on the circumstances and product availability.

5. Step-by-Step Return Process

If you need to return a product, please follow these steps:

1. Contact Arc SportsCards — Email us at contact@arcsportscards.com to initiate the return process. Please include your order number in the subject line or body of the email.
2. Provide Your Order Number — Include your order number so we can quickly locate your purchase and verify eligibility.
3. Explain the Reason for the Return — Let us know why you are returning the product (e.g., damaged, defective, incorrect item, or other eligible reason).
4. Provide Photos When Relevant — For damaged, defective, or incorrect items, please include clear photographs showing the issue. This helps us evaluate and expedite your return.
5. Follow the Return Instructions — Our customer service team will provide you with detailed return instructions, including the return shipping address and any other relevant details.
6. Ship the Product Back — Package the product securely and ship it to the address provided in your return instructions. Please use adequate protective packaging to prevent damage during return transit.
7. Inspection Upon Receipt — Once we receive your returned product, our team will inspect it within 72 hours of receipt.
8. Resolution Processed — After inspection, the applicable refund, replacement, or other resolution will be processed according to this policy. You will be notified of the outcome via email.