To place an order, browse our Pokémon trading card products, add items to your cart, and proceed to checkout. Enter your shipping and billing information, select your payment method, and confirm your order. You will receive an order confirmation email once your order is successfully placed.

The available payment methods are displayed on the checkout page at the time of your purchase. All transactions are processed in United States Dollars (USD). For more information, please review our Billing Terms.

Your payment method is typically charged when your order is placed or shortly thereafter, depending on your payment method and payment processor. In some cases, a temporary authorization hold may be placed before the final charge.

If you need to cancel or modify an order, please contact us as soon as possible at contact@arcsportscards.com with your order number. Orders that have already been processed or shipped may not be eligible for cancellation or modification. For details, see our Cancellation Policy.

Depending on our checkout options, you may be able to place an order as a guest or create an account. Creating an account allows you to save your information, view order history, and streamline future purchases.

Arc SportsCards ships exclusively within the United States. We do not currently offer international shipping.

Our standard handling time is 1–3 business days after your order is placed and payment is confirmed. Orders placed on weekends or federal holidays begin processing on the next business day.

Estimated transit time is 4–5 business days after your order is shipped. Actual delivery times may vary depending on your location, the shipping carrier, weather, and other external factors. Transit times are estimates only and are not guaranteed delivery dates.

Once your order ships, you will receive a shipping confirmation email that includes your tracking number. Please allow up to 24–48 hours for tracking information to become active. For more information, visit our Track Your Order page.

Tracking information may take up to 24–48 hours to appear after shipment, and carriers may occasionally have delays in updating status. If your tracking has not updated for an extended period, please contact us at contact@arcsportscards.com with your order number.

Please check around your delivery area, including porches, mailboxes, and with neighbors. Allow 1–2 additional business days, as carriers occasionally mark packages as delivered slightly early. If you still cannot locate your package, contact the shipping carrier using your tracking number, then contact us at contact@arcsportscards.com so we can assist.

Please contact us immediately at contact@arcsportscards.com with your order number. We will attempt to update the address if the order has not yet shipped, but we cannot guarantee changes once an order is in processing.

We accept eligible returns within 30 days from the date of delivery. See our Refund & Returns Policy for full details.

Arc SportsCards provides free eligible returns. If your return meets our eligibility criteria, you will not be charged for return shipping.

Returned products are inspected within 72 hours after being received by Arc SportsCards. You will be notified of the outcome via email.

Generally, opened sealed products such as Booster Packs, Booster Boxes, Elite Trainer Boxes, and Blister Packs are not eligible for return unless they arrived damaged, defective, or incorrect. Sealed products must be factory-sealed and unopened to qualify for a standard return.

No. Pokémon sealed products contain randomized card assortments. Arc SportsCards does not guarantee specific cards, rarities, chase cards, or pulls, and returns are not accepted based on dissatisfaction with randomized results.

Contact us at contact@arcsportscards.com with your order number and reason for the return. Our team will guide you through the return process. Refunds are issued to the original payment method after the return is received and inspected.

Please contact us at contact@arcsportscards.com with your order number, a description of the damage, and clear photographs of the damaged product and packaging. We'll work with you on a resolution in line with our Warranty Replacement Policy.

Please contact us as soon as possible at contact@arcsportscards.com with your order number and photos of the item(s) you received. We will work with you to correct the issue.

Minor cosmetic imperfections to outer packaging (such as light shelf wear or small dents) that occur during manufacturing, distribution, or transit are typically not considered damage and are not covered by warranty replacement. Significant damage that affects the product or sealed packaging integrity may qualify.

We specialize in Pokémon trading cards and collectible Pokémon products, including:

• Pokémon Booster Boxes
• Pokémon Elite Trainer Boxes
• Pokémon Premium Collections
• Pokémon Build & Battle Boxes
• Pokémon Booster Bundles
• Pokémon Booster Packs
• Pokémon Blister Packs
• Pokémon Singles
• Other Pokémon collectible card products

Yes. Sealed Pokémon products (Booster Boxes, Elite Trainer Boxes, Premium Collections, Build & Battle Boxes, Booster Packs, Blister Packs, etc.) are shipped in their factory-sealed condition as received from distribution.

No. Sealed Pokémon Booster Packs, Booster Boxes, and similar products contain randomized card assortments determined by the manufacturer. We have no way to know or influence which specific cards are inside any sealed product.

No. Arc SportsCards does not guarantee any specific cards, rarities, chase cards, holo cards, reverse holo cards, or any particular pulls unless a product is explicitly marketed with guaranteed inclusions by the manufacturer.

Card condition is described in each Pokémon Single's listing to the best of our ability. Condition descriptions represent our assessment and may include categories such as Near Mint, Lightly Played, and so on. Minor subjective differences in condition interpretation are common in the trading card hobby.

Arc SportsCards does not describe Pokémon trading cards as financial investments and does not provide investment advice. Market values for collectible cards fluctuate based on many factors outside our control. Please make purchasing decisions based on your enjoyment of collecting.

Yes, Arc SportsCards works with qualified retailers and businesses on wholesale opportunities. Please review our Wholesale Policy and contact us at contact@arcsportscards.com for more information.

Minimum order quantities are determined on a case-by-case basis depending on the product, availability, and your business needs. Please contact us with a wholesale inquiry for specific information.

Please review our Report Security Issues page for detailed information on responsible disclosure. Security concerns can be reported to contact@arcsportscards.com.

You can reach us by email at contact@arcsportscards.com or by phone at +1 (603) 856-7654 during our business hours.

Monday – Friday: 9:00 AM – 9:00 PM
Saturday: Closed
Sunday: Closed