Customer Support Overview

The Arc SportsCards customer support team is available to help with a variety of inquiries related to your Pokémon trading card orders and our store. When contacting us, please include as much relevant information as possible to help us assist you quickly.

Order-Related Inquiries

For questions about your order, please include:

• Your order number
• The email address associated with your order
• A clear description of your question or concern

Damaged Product Inquiries

If your order arrived with damage, please contact us at contact@arcsportscards.com and include:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the packaging (both inner and outer, if applicable)

We will work with you to resolve the issue in accordance with our Warranty Replacement Policy.

Incorrect Item Inquiries

If you received a product that is different from what you ordered, please contact us with:

• Your order number
• A description of what you received vs. what you ordered
• Photographs of the incorrect item and packaging

Return-Related Inquiries

To initiate a return, please review our Refund & Returns Policy and contact us with:

• Your order number
• The reason for the return
• Photographs, if applicable

General Product Questions

Have questions about Pokémon Booster Boxes, Elite Trainer Boxes, Premium Collections, Singles, or other products? We're happy to help. Please include the specific product name or SKU (if available) in your message.

Wholesale Inquiries

Interested in wholesale purchasing? Please review our Wholesale Policy and contact us with the details outlined there.

Business Hours

Our customer support team is available during the following hours:

Messages received outside of business hours will typically be reviewed on the next business day. During periods of high inquiry volume (such as new set releases), response times may occasionally be longer.

What to Expect

When you contact Arc SportsCards, our team will review your message and respond during business hours. To help us assist you as quickly as possible:

• Include your order number whenever your inquiry relates to a specific order
• Clearly describe your question or issue
• Attach relevant photographs for damaged or incorrect items
• Use a descriptive email subject line (e.g., "Order #12345 — Damaged Item")

For security concerns, please review our Report Security Issues page.

Contact Information & Business Hours

Arc SportsCards
20 Walker St, Concord, NH 03301, United States
Email: contact@arcsportscards.com
Phone: +1 (603) 856-7654

Business Hours

• Monday – Friday: 9:00 AM – 9:00 PM
• Saturday: Closed
• Sunday: Closed