1. How to Find Your Tracking Information

Once your Arc SportsCards order has been shipped, we send a shipping confirmation email to the email address associated with your order. This email contains your tracking number and any available tracking details for your shipment.

To locate your tracking information:

1. Check your email inbox for a shipping confirmation from Arc SportsCards.
2. Also check your spam, promotions, or junk folder in case the email was filtered.
3. Look for the tracking number provided in the email.
4. Use the tracking number with the shipping carrier to check the latest status of your shipment.

2. Order Timeline

Here's what to expect after you place an order:

All time frames are estimates in business days (Monday – Friday, excluding federal holidays). They are not guaranteed delivery dates.

3. Understanding Tracking Updates

Tracking information is updated by the shipping carrier as your package moves through their network. Please note:

• It may take up to 24–48 hours for tracking to become active after you receive your shipping confirmation.
• Tracking updates may not always appear in real time; there can be gaps between scans depending on carrier operations.
• The frequency of tracking updates depends on the carrier and the specific route your package takes.
• Occasionally, tracking may not update for a day or more while a package is in transit between carrier facilities.

4. If Your Tracking Isn't Updating

If your tracking information has not updated for an extended period, please try the following steps:

1. Wait an additional 1–2 business days. Tracking gaps are common during transit and typically resolve on their own.
2. Check the carrier's tracking page directly using your tracking number for the most current information.
3. If you still see no update after several business days, contact us at contact@arcsportscards.com with your order number and tracking number so we can help investigate.

5. Package Marked Delivered but Not Received

If your tracking shows that your package has been delivered but you have not received it, please try the following:

1. Check your delivery area thoroughly — Look near your front door, back door, garage, porch, mailbox, and any other typical drop-off locations.
2. Check with neighbors — Sometimes packages are accidentally delivered to a nearby address.
3. Check with household members — Another person at your address may have received the package.
4. Wait 1–2 additional business days — Carriers occasionally scan packages as delivered slightly before the actual delivery occurs.
5. Contact the shipping carrier — Use your tracking number to contact the carrier directly for detailed delivery information.
6. Contact Arc SportsCards — If your package still cannot be located, email contact@arcsportscards.com with your order number, tracking number, and any relevant details.

6. Other Common Tracking Situations

Package Delayed in Transit

Occasional delays may occur due to weather, carrier volume surges, holidays, or other factors outside our control. If your package is significantly delayed, please contact us so we can help follow up with the carrier.

Package Marked "Return to Sender"

Packages may be returned to us for reasons such as incorrect addresses, refused delivery, or unclaimed shipments. If this happens, we will contact you to arrange re-shipment (additional shipping charges may apply) or issue a refund as appropriate.

Package Damaged During Transit

If your package arrives visibly damaged, please contact us at contact@arcsportscards.com with your order number and photographs of the damage. We will help resolve the issue in accordance with our Warranty Replacement Policy.

7. Shipping & Handling Reminder

• Handling Time: 1–3 business days
• Transit Time: 4–5 business days
• Total Estimated Delivery: Approximately 5–8 business days from order placement
• Shipping Market: United States only

Shipping estimates are provided in business days and are not guaranteed delivery dates. For full details, visit our Shipping Policy.

8. Contact Information & Business Hours

Need help tracking your order? We're here to assist during business hours.