1. Scope of This Policy

This Privacy Policy applies to all personal information collected through our website at arcsportscards.com, as well as through email, phone, or other communications between you and Arc SportsCards. By accessing our website, placing an order, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

Arc SportsCards specializes in Pokémon trading cards and collectible Pokémon products, including Pokémon Booster Boxes, Elite Trainer Boxes, Premium Collections, Booster Packs, Booster Bundles, Build & Battle Boxes, Blister Packs, Pokémon Singles, and other Pokémon collectible card products. This policy governs information collected in connection with all such products and services.

2. Information We Collect

We collect information in several ways when you interact with Arc SportsCards. The types of information we collect depend on how you use our website and services.

2.1 Information You Provide Directly

When you place an order, create an account, subscribe to communications, or contact us, you may provide information such as:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details and preferences
• Customer service communications and correspondence
• Any other information you voluntarily provide to us

2.2 Order & Payment Information

When you complete a purchase, we collect information necessary to process your transaction, including your name, billing address, shipping address, and order details. Payment processing is handled by third-party payment processors. Arc SportsCards does not directly store your complete credit card number, debit card number, or full payment account details on our servers. Payment information is transmitted securely to our payment processing partners.

2.3 Account Information

If you create an account on arcsportscards.com, we may collect your name, email address, and any preferences or settings you configure within your account. Your account may also retain your order history and saved addresses for your convenience.

2.4 Device & Browser Information

When you visit arcsportscards.com, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Screen resolution
• Referring website or URL
• Pages viewed on our site
• Date and time of your visit
• Time spent on pages
• General geographic location (city, region, or country derived from IP address)

2.5 Cookies & Tracking Technologies

Arc SportsCards uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our website. For more detailed information about our use of cookies, please refer to our Cookie Policy.

2.6 Marketing Communications

If you subscribe to our email newsletter or marketing communications, we collect your email address and may collect your name and preferences. You can unsubscribe from marketing communications at any time by following the instructions in any marketing email or by contacting us directly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, fulfill, and ship your orders for Pokémon trading cards and collectible products, and to send you order confirmations, shipping notifications, and tracking information.
• Customer Service: To respond to your inquiries, provide support, and resolve issues related to your orders, returns, or account.
• Account Management: To create, maintain, and manage your customer account and preferences.
• Payment Processing: To process payments and prevent fraudulent transactions.
• Website Improvement: To analyze website usage, improve site performance, optimize the shopping experience, and develop new features or product offerings.
• Marketing Communications: To send promotional emails, newsletters, or updates about new Pokémon card releases, restocks, special offers, or other information that may interest you, subject to your consent and preferences.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or harmful activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Communication: To communicate with you about your orders, account, or our policies.

4. How We Share Your Information

Arc SportsCards does not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, shipping products, sending communications, analyzing website usage, and providing customer support. These service providers are contractually obligated to use your information only as necessary to perform services on our behalf and to protect your information.

4.2 Shipping & Delivery

To fulfill and deliver your orders, we share your name, shipping address, and relevant order information with the shipping carrier responsible for delivering your Pokémon trading card products.

4.3 Payment Processing

Your payment information is transmitted to third-party payment processors for the purpose of completing transactions. These processors have their own privacy policies governing their handling of your information.

4.4 Fraud Prevention

We may share information with fraud prevention services and law enforcement agencies to detect, investigate, and prevent fraudulent transactions and other illegal activities.

4.5 Legal Requirements

We may disclose your information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.

4.6 Business Transfers

In the event that Arc SportsCards is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5. Cookies & Tracking Technologies

Cookies are small data files placed on your device when you visit a website. Arc SportsCards uses cookies and similar technologies to:

• Enable essential website functionality, such as the shopping cart and checkout process
• Remember your preferences and settings
• Understand how visitors use our website
• Analyze website traffic and performance
• Support marketing efforts where applicable

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information, please refer to our Cookie Policy.

6. Data Security

Arc SportsCards takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. While we strive to use commercially reasonable measures to protect your personal information, we cannot guarantee absolute security. We encourage customers to take steps to protect their own information, such as using strong passwords, keeping login credentials confidential, and monitoring account activity.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

If you have an account with Arc SportsCards, we retain your account information for as long as your account is active or as needed to provide you with services. If you wish to close your account or request that we no longer use your information, please contact us at contact@arcsportscards.com.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out: The right to opt out of receiving marketing communications from us.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format, where applicable.

To exercise any of these rights, please contact us at contact@arcsportscards.com. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing certain requests.

Marketing Opt-Out

You can opt out of receiving marketing emails from Arc SportsCards at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative communications related to your orders, account, or our policies.

9. Children's Privacy

Arc SportsCards does not knowingly collect personal information from children under the age of 13. Our website and services are intended for individuals who are at least 18 years of age, or who are at least 13 years of age with the consent and supervision of a parent or legal guardian.

If you are a parent or guardian and believe that your child under the age of 13 has provided personal information to Arc SportsCards, please contact us immediately at contact@arcsportscards.com. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, services, or platforms. This Privacy Policy applies only to arcsportscards.com. We are not responsible for the privacy practices, policies, or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

The inclusion of a link to a third-party website on arcsportscards.com does not imply endorsement, affiliation, or sponsorship by Arc SportsCards.

11. Changes to This Privacy Policy

Arc SportsCards reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective when the revised policy is posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you by posting a notice on our website or by sending you an email at the address associated with your account, where applicable. Your continued use of arcsportscards.com after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Information & Business Hours

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

Business Hours

• Monday – Friday: 9:00 AM – 9:00 PM
• Saturday: Closed
• Sunday: Closed