1. Shipping Overview

Arc SportsCards currently ships exclusively within the United States. We do not offer international shipping at this time. All shipping estimates are provided in business days and are not guaranteed delivery dates.

2. Order Processing & Handling Time

Once your order is placed and payment is confirmed, our team begins preparing your Pokémon trading card products for shipment. Handling time is the period between when your order is placed and when it is handed off to the shipping carrier.

• Handling Time: 1–3 business days after your order is placed and payment is confirmed.
• Orders placed on weekends or federal holidays will begin processing on the next business day.
• During periods of high demand, such as new Pokémon set releases or promotional events, handling times may occasionally be slightly longer.

All Pokémon trading card products — including Booster Boxes, Elite Trainer Boxes, Premium Collections, Build & Battle Boxes, Booster Packs, Booster Bundles, Blister Packs, and Pokémon Singles — are carefully packaged to help protect them during transit. We understand the importance of card condition and product presentation to collectors, and we take reasonable care in packing every order.

3. Transit Time

After your order has been processed and shipped, the estimated transit time is 4–5 business days. Transit time begins once the package is picked up or accepted by the shipping carrier and ends when the package is delivered to the address you provided.

• Transit times are estimates only and are not guaranteed delivery dates.
• Actual transit time may vary depending on your geographic location, the shipping carrier's schedule, weather conditions, and other external factors.
• Remote or rural addresses may experience longer transit times.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email at the email address associated with your order. This confirmation will include your tracking number and any available tracking information.

• Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation, as carriers may not immediately update tracking details.
• You can use the tracking number provided in your shipping confirmation email to monitor the status of your delivery through the carrier's tracking system.
• If you have not received a shipping confirmation within the expected handling time, or if you have questions about your tracking information, please contact us at contact@arcsportscards.com.

5. Delivery Delays & Exceptions

While we strive to ensure timely delivery of your Pokémon trading card products, certain situations may cause delays beyond our control:

• Weather & Natural Events: Severe weather, natural disasters, or other environmental events may affect carrier schedules and transit times.
• Carrier Delays: Shipping carriers may experience volume surges, operational issues, or other delays, particularly during holiday seasons or major product release periods.
• Federal Holidays: Orders placed on or near federal holidays may experience extended handling and transit times.
• High-Demand Periods: New Pokémon set releases, limited product allocations, and promotional periods may result in increased order volume, which could affect handling times.
• Customs or Regulatory Issues: Although we ship within the United States only, occasional regulatory or logistical events may impact delivery.

Arc SportsCards is not responsible for delays caused by the shipping carrier or external circumstances. We will do our best to assist you in resolving any delivery issues, but we cannot guarantee specific delivery dates.

6. Incorrect or Incomplete Addresses

It is the customer's responsibility to provide accurate and complete shipping information at the time of checkout. Arc SportsCards is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
• If a package is delivered to an incorrect address as a result of a customer-provided error, Arc SportsCards may not be able to recover the package.
• Please review your shipping address carefully before completing your order.

If you notice an error in your shipping address after placing your order, please contact us immediately at contact@arcsportscards.com with your order number. We will attempt to correct the address if the order has not yet been shipped, but we cannot guarantee changes once an order is in processing.

7. Lost or Damaged Packages

7.1 Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

1. Checking around your delivery area, including porches, side doors, mailboxes, and with neighbors.
2. Allowing 1–2 additional business days, as carriers occasionally mark packages as delivered prematurely.
3. Contacting the shipping carrier directly using your tracking number to inquire about the delivery.
4. Contacting Arc SportsCards at contact@arcsportscards.com with your order number and any relevant details so we can assist you.

If your package appears to be lost in transit (tracking has not updated for an extended period), please contact us so we can investigate with the shipping carrier.

7.2 Damaged Packages

If your order arrives with visible damage to the packaging or products, please contact us as soon as possible at contact@arcsportscards.com. Please include:

• Your order number
• A description of the damage
• Photographs of the damaged packaging and products

We will work with you to resolve the issue in accordance with our Refund & Returns Policy.

8. Shipping Limitations

• Arc SportsCards ships to the United States only. We do not ship internationally at this time.
• We may not be able to ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations depending on carrier limitations. If you are unsure whether we can ship to your address, please contact us before placing your order.
• Arc SportsCards reserves the right to limit quantities on certain high-demand or allocated Pokémon products.

9. Product Packaging & Protection

We understand that Pokémon trading card collectors care deeply about the condition of their products. Arc SportsCards takes the following steps to help protect your order during shipping:

• Sealed Pokémon products such as Booster Boxes, Elite Trainer Boxes, and Premium Collections are packaged with appropriate protective materials.
• Pokémon Singles and individual cards are typically shipped in protective sleeves, top loaders, or comparable protective packaging.
• Booster Packs and Blister Packs are packaged to minimize movement and reduce the risk of bending or damage.

While we make every reasonable effort to pack products securely, Arc SportsCards cannot guarantee that packaging will be in perfect collector condition upon arrival due to the nature of shipping. If you receive a product with significant damage, please contact us.

10. Contact Information & Business Hours

If you have any questions about shipping, tracking, delivery, or your order, please don't hesitate to contact us:

Business Hours

• Monday – Friday: 9:00 AM – 9:00 PM
• Saturday: Closed
• Sunday: Closed